Dog Tags FAQ
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Q:
International Shipping UPDATE:
Q:
The black coating on my Aussie tags seems to be wearing off, is there something I can do to stop this?
Q:
The black coating on my chains seems to be wearing off, is there something I can do to stop this?
Q:
I want to order extra silencers but if I order one, do I get one for each of the tags eg 2?
Q:
Can I mix 'n' match the silencer colours?
Q:
What is your shipping Policy?
Q:
I have purchased some dog tags before but this time the stainless steel finish looks slightly different?
Q:
I didn't receive an invoice with my order, can Oze-iD provide me one?
Q:
Once I place an order, will my name or information be sold or provided
to any third parties?
Q:
Can I just order just one tag?
Q:
Can I get a colour assortment of rubber dog silencers?
Q:
Is there a set-up fee?
Q:
How much do you charge for postage and handling?
Q:
I need my Dog tags urgently, can you provide Dog Tag sets more quickly?
Q:
What can be printed on dog tags?
Q:
Why have more than just one tag?
Q:
What if I want to print different messages on each tag?
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Can I have my tags imprinted with UPPER CASE and lower case letters?
Q:
I ordered my tags on line. Do I get a receipt for my order?
Q:
I placed my order on line and paid with Paypal but did not receive a receipt or order
confirmation and my order does not say its PAID, why?
Q:
When will my order be shipped?
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What are silencers?
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Can silencers be removed from my tags?
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What are the most popular silencer colours?
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Which type of dog tag does the U.S. military use?
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Will the solid brass dog tags tarnish?
Q:
What is the difference between emboss and indent printing on dog tags?
Q:
Okay, so which style of printing does the military use? Emboss or Indent?
Q:
I am providing personal information to your organization in the making
of my tags, is it safe?
Q:
I am having problems with something on the Oze-iD website, who do I tell?
Q:
I am getting an error when I have paid using Paypal online saying to contact the merchant?
Q:
International shipping UPDATE:
A: Due to rising costs at Australia Post and time required to fill out customs declarations, Oze-iD has decided to stop offering an international shipping option. We apologise for the inconvenience to those who may be affected.
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Q:
The black coating on my Aussie tags seems to be wearing off, is there something I can do to stop this?
A: These tags are made from brass then chemically blackened. Some peoples skin types react differently to others however the black will always wear off just faster with some people rather than others. To avoid this we recommend you purchase some matt laquer in a spray tin from a hardware store and spray your tags so they have a clear coating. This will prevent the black wearing thin and eventually off. If you prefer the aged patina look then just leave as is and eventually the brass will begin showing through.
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Q:
The black coating on my chains seems to be wearing off, is there something I can do to stop this?
A: We specifically only offer stainless steel chains with our sets of tags. This is because stainless steel does not react with peoples skin however some people prefer the brass/black/Nickel Plated Steel options however these chain options will sometimes react with the wearers skin. We cannot guarantee that these chains will not react with some skin types therefore if you order these chains then we do not replace if you have a reaction. Our advice is to use stainless steel.
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Q:
I want to order extra silencers but if I order one, do I get one for each of the tags for my set, eg 2?
A: Because we offer both single sets and double sets of tags, when your order extra silencers we sell them individually. That means if you have bought a single tag set and you want an extra silencer then order one. If you have purchased a 2 tag set then you will need to change the quantity to 2.
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Q:
Can I mix 'n' match the silencer colours?
A: Yes you can but you will need to purchase the "premium' set option. In the comments box at checkout just leave a message that you would like the different colour.
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Q:
What is your shipping Policy?
A: Please see our Shipping Terms and Conditions by clicking here
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Q:
I have purchased some dog tags before but this time the stainless steel finish looks slightly different?
A: Genuine U.S. military dog tags are manufactured to Defense Department specifications. The current issue tags have been using the
same specifications since the 1960's. Since then there have been many changes in the manufacturing processes of stainless steel.
There is currently no specification for what finish the US Defense department will accept so manufacturers supply slight variations
in finish depending on where the blank material is sourced from. This does not affect the quality of the tags produced however some
tags may be slightly more shiny than others. Oze-iD will always provide the best genuine tags available and will supply the closest match
to the finish ordered as possible.
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Q:
I didn't receive an invoice with my order, can Oze-iD provide me one?
A: If you are needing a copy of your invoice we make them available online. All you need to do is log into your account
then click on the 'view history' link, then the appropriate order number. You can then print off your invoice.
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Q:
Once I place an order, will my name or information be sold or provided
to any third parties?
A: NO. We respect your right to privacy. We will not use, sell or give any information
that you provide to us to any outside sources or third parties.
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Q:
Can I just order just one tag?
A: Yes, but only when ordering a BASIC SET or KEYRING option.
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Q:
Can I get a colour assortment of rubber dog silencers?
A: Yes, a full range of colours can be purchased seperately if wanted, just go to the accessories page.
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Q:
Is there a set-up fee?
A: No, for standard purchases of 1 or 2 sets you are only charged for what you order. If you are wanting special
layouts for bulk orders there is a once off fee. Please contact us for more information.
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Q:
How much do you charge for postage and handling?
A: We offer a number of options for receiving your tags. The first is Registered post which takes between 2-5 days
depending on your location and Australia Post. The cost for this option is $6.00 for up to 2 sets. Over 2 sets the price
increases due to the size and weight restrictions Aust Post offer. The second is an express mail option that uses
Australia Post Overnight Express bags. The cost for this option is $10 for 1-2 sets, and over 2 sets the price
increases due to the size and weight restrictions Aust Post offer. If your choose option 2 we endeavour to post your
order within 48 business hours and this will reach all major capital cities by the following day according to Australia Post conditions. We only offer these
2 options as it means all orders can be tracked. Please note Oze-iD can not guarantee postal times as that is out of our control and we take no responsibility for delayed items.
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Q:
I need my Dog tags urgently, can you provide Dog Tag sets more quickly?
A: Yes, there is an express mail option that uses Australia Post Overnight Express bags. We endeavour to post your order
within 48 business hours and this will reach major capital cities* by the following day. For overnight delivery
there is a surcharge(see above questions answer). *As per Australia Post Express post conditions. Please note W.A. and N.T. currently do not have a guaranteed
overnight service.
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Q:
What can be printed on dog tags?
A: It's up to you. You can have anything you want embossed on
dog tags. You may choose to have your tags printed the same way as the
military see our Formats page. However, you
can personalize the text on your dog tag to include anything. It may include
personal information, a message, medical information, advertising, promotions,
property information, etc. We WILL NOT personalize tags with profanity
however.
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Q:
Why have more than just one tag?
A: In our experience tags have numerous uses and in case of loss
it saves you having to reorder a new set. The military issues two dog
tags per soldier. The reason is that in the situation of a soldier being
killed in combat, one tag would stay with the soldier (usually on the
smaller chain, called a toe tag, the other would go to next of kin). Obviously,
you would not need two tags for such a purpose. However, with two tags
then you may tag other items like your luggage or backpack or share similar
messages with a friend or loved one.
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Q: What if I want to print
different messages on each tag?
A: Yes you can have different text on both of the tags, you just
need to choose either the "Military Specification" or "Premium" option and fill in
both of the text boxes on the order page.
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Q: Can I have my tags embossed
with UPPER CASE and lower case letters?
A: All genuine Dog Tags can only be embossed using UPPER CASE
letters. Our embossing is done on the same type of machinery used by both
the Australian and U.S. military and the embossing font is identical to the case
and style letters used by both the Australian and U.S. military.
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Q:
I ordered my tags on line. Do I get a receipt for my order?
A: Yes, once your order has been processed you will receive a confirmation
email. This is your confirmation that we have accepted your order and
have begun scheduling the making of your custom Dog Tag set. Receipts/confirmations
are processed within 24 hours of placing an order.
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Q: I placed my order on line
and paid with Paypal but did not receive a receipt or order confirmation and my order does
not say its PAID, why?
A: The reason is because you may have clicked out of the Paypal website before it finished
processing all the required information. You must wait for Paypal to redirect you back to our
website so the transaction is fully processed. By doing this your order will take longer to be
processed due to the extra checks we will then have to make to confirm payment.
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Q: When will my order be shipped?
A: Once you have received your receipt/confirmation, we strive
to ship orders within 48 hours. During peak seasons (holidays) or for
special promotions orders it may take a little longer. We will contact
you should we need additional time. We do offer overnight express shipping
for a small surcharge in the case of emergencies. Please Note that delivery times are the
responsibility of Australia post and Oze-iD has no control over postage times once delivered to Australia Post.
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Q: What are silencers?
A: They are rubber edged guards designed to fit around the outer
edges of the dog tag. It keeps the tags silent. As a result of the wide
selection of colours, they add a fashion flair in addition to keeping
your tags from being noisy. Silencers are NOT genuine military issue.
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Q: Can silencers be removed
from my tags?
A: Yes, it is very easy. Just remove the tag from your chain, then gently
pull the silencer off the tag. That's it! Please Note: you need to be careful when removing
or installing silencers. They are made of silicone and are delicate so you need to take care.
Oze-iD tests all silencers before sending and will not replace broken silencers if you decide to
either put them on or take them off the metal Dog Tags. Bottom line is you need to be careful!
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Q: What are the most popular
silencer colours?
A: Most people order their tags with black silencers. Most military
personnel use black silencers, however, we offer a wide selection of colours,
including blue, grey, light green, orange, red, yellow, multi coloured and clear. Children
really like the colour selection as do many adults. To see our selection
visit our Order Information
page. Latest arrivals are the Flame, Vulcan, Red Camo and Blue Camo silencers!
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Q: Which type of dog tag does
the U.S. military use?
A: The military generally uses the dull or matt finish stainless
steel. Our genuine tags are all sourced from manufacturers in the USA
and are made of either stainless steel in a shiny or dull finishes, Black stainless
or the original metal used for dogtags, brass. Please Note: only the shiny or dull
stainless tags are from the manufacturer that supplies the US Military. Black and Brass
tags are made in the USA however these tags are not manufactured by the same US
Department of Defense contractor. Due to public demand we have now added coloured stainless steel
tags to our available range which are popular for children and your pets. These tags are not suitable
to be embossed but either laser engraved or manually engraved. Latest arrivals are Aluminium GI Dog Tags
that are suitable for both forms of engraving.
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Q: Will the solid brass dog tags
tarnish?
A: Yes, they will tarnish. Many of our customers prefer the patina
that aged brass obtains over time. However, if you prefer a high gloss
gold like shine, we recommend using Brasso or Silvo Polish. It works great.
To see exact pictures of any of our dog tags, please visit our product
information page.
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Q:
What is the difference between emboss and indent printing on dog tags?
A: Each of the printing processes use a stamp and cannot be produced
by engraving (scratching the surface). The emboss and indent processes
are longer lasting than engraving. Emboss means the letters are raised up
from the surface like on your credit cards while indenting dog tags, the
original stamping process used on dog tags, means that the letters are
pressed downward into the metal.
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Q:
Okay, so which style of printing does the military use? Emboss or Indent?
A: Both the U.S. and Australian military previously used the indent
methods however as old machinery is replaced in the U.S. embossing machines
have taken over as the preferred method. Australia currently only embosses
identification tags as it provides a much improved tag for identification
purposes.
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Q: I am providing personal
information to your organization in the making of my tags, is it safe?
A: Yes, it is safe. We are in the business to provide quality products
to our customers at very reasonable prices. We can appreciate your concerns
over confidential information and therefore we have taken the decision
not to store any of your credit details on our hosted servers and we outsource
all critical information to the companies that specialise in these transactions.
Once your tag has been produced, we only keep shipping information on
file for future reference.
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Q: I am having problems with something on the Oze-iD website,
who do I tell?
A: You can send us an email via our Contact page. Occasionally things may go wrong
on our website and we appreciate if people take the time to advise us of any problems they experience whilst using our web site.
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Q: I am getting an error when I have paid using Paypal online saying to contact the merchant?
A: When you set up your account on Paypal, you have elected not to use your credit card but
set up to have the money deducted using a direct credit facility. Oze-iD does not accept payments via this
method because Oze-iD is charged an extra fee by Paypal for this service. We DO accept direct credit payments
but you will need to make the payment via your Bank to ours. This normally takes anywhere from 12 hours to 3
days to clear and we have no control over the time it takes for the Banks to transfer.
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